KidsBuddy

Shop

Refund and Returns Policy

Return and Refund Policy

Thank you for shopping at Kids Buddy, an online store operated by Bhavna Plast (India) Pvt Ltd. We want to ensure your shopping experience with us is enjoyable and hassle-free. Please take a moment to review our Return and Refund Policy.

1. Returns

We accept returns only in the following cases:

1.1 Defective or Wrong Products

If you receive a defective or incorrect product, you can request a replacement. We will replace the product with the correct one or an equivalent product at no additional cost to you. Please contact our customer support within 7 days of receiving the order to initiate the replacement process.

2. Refunds

As part of our commitment to providing high-quality products and services, we do not offer refunds for any reason other than the acceptance criteria mentioned in section 1.

3. Return Procedure

To request a return or replacement, please follow these steps:

3.1 Contact Customer Support

You can contact our customer support team via:

3.2 Provide Necessary Information

When contacting customer support, please provide the following details:

  • Your order number
  • Description and reason for the return
  • Photographs, if applicable, showing the defect or wrong product received

3.3 Return Authorization

After reviewing your request, our customer support team will guide you on whether your request qualifies for a return or replacement. If eligible, you will receive a Return Authorization (RA) number and instructions on how to proceed.

3.4 Return Shipment

Please ensure that the returned product is unused, undamaged, and in its original packaging. Include the RA number on the package for easy identification. You are responsible for the shipping costs for returning the product.

3.5 Inspection and Processing

Once we receive the returned product, our team will inspect it to verify its condition. If the return meets the criteria mentioned in section 1, we will process the replacement and notify you accordingly.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products without original packaging
  • Products that show signs of use, damage, or tampering
  • Products returned without an authorized RA number

5. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please don’t hesitate to contact us using the following details:

What are you looking for?